Privacy Policy

Privacy Policy

Last updated: June 2026

At Boxkart (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information with transparency, integrity, and care. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website or place an order with us. By using our website or services, you consent to the practices described in this Policy.

1. Who We Are

Boxkart is an online retailer specialising in food packaging materials, operating through our website. For any privacy-related queries, you may contact us at consumer@boxkart.shop.

2. Information We Collect

We collect personal information that you provide to us directly, as well as data collected automatically when you use our website.

2.1 Information You Provide

  • Account & Order Information — your full name, email address, phone number, billing address, and shipping address when you place an order or create an account;
  • Payment Information — payment card details or UPI/net banking information processed securely through our payment gateway partners. Boxkart does not store your full payment card details on our servers;
  • Communications — any messages, emails, or refund requests you send to us, including unboxing videos and photographs submitted as part of a refund claim;
  • Survey & Feedback Data — responses to any surveys, reviews, or feedback forms you voluntarily complete.

2.2 Information Collected Automatically

  • Device & Browser Data — IP address, browser type and version, operating system, device type, and screen resolution;
  • Usage Data — pages visited, time spent on pages, links clicked, referring URLs, and navigation paths through our website;
  • Cookies & Tracking Technologies — we use cookies, web beacons, and similar technologies to enhance your browsing experience, remember your preferences, and analyse website traffic;
  • Transaction Data — details of purchases made, order history, and payment records.

3. How We Use Your Information

  • Order Fulfilment — to process, confirm, and deliver your orders and send related communications;
  • Customer Support — to respond to your queries, complaints, and refund requests;
  • Account Management — to create and manage your customer account;
  • Payment Processing — to facilitate secure payment transactions;
  • Marketing & Promotions — to send you promotional emails and updates where you have consented. You may opt out at any time;
  • Website Improvement — to analyse usage patterns and improve our website;
  • Legal Compliance — to comply with applicable laws and regulations;
  • Fraud Prevention — to detect and prevent fraudulent transactions and unauthorised access;
  • Dispute Resolution — to resolve disputes and enforce our Terms and Conditions.

4. Legal Basis for Processing

  • Contractual Necessity — processing is necessary to fulfil your order;
  • Legitimate Interests — fraud prevention, website security, and improving our services;
  • Legal Obligation — processing required to comply with applicable laws;
  • Consent — where you have given explicit consent, such as for marketing communications.

5. Sharing of Your Information

Boxkart does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

  • Logistics & Delivery Partners — your name, address, and contact number with courier providers for delivery;
  • Payment Gateway Providers — your payment information is processed by authorised payment gateway partners;
  • Technology Service Providers — third-party platforms (such as Shopify) used to operate our website;
  • Legal & Regulatory Authorities — where required by law or to protect our legal rights;
  • Business Transfers — in the event of a merger or acquisition, subject to equivalent privacy protections.

6. Data Retention

  • Order and transaction records are retained for a minimum of 7 years for legal compliance;
  • Customer account data is retained until you request deletion;
  • Marketing preferences are retained until you withdraw consent;
  • Refund claim evidence is retained for up to 2 years from submission.

When data is no longer required, we will securely delete or anonymise it.

7. Your Rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights:

  • Right to Access — request a copy of the personal data we hold about you;
  • Right to Correction — request correction of inaccurate or incomplete data;
  • Right to Erasure — request deletion of your personal data, subject to legal retention obligations;
  • Right to Withdraw Consent — withdraw consent for marketing at any time;
  • Right to Grievance Redressal — raise a grievance regarding the processing of your personal data.

To exercise any of these rights, contact us at consumer@boxkart.shop. We will respond within 30 days.

8. Cookies Policy

We use cookies and similar tracking technologies to enhance your experience on our website.

Types of Cookies We Use

  • Essential Cookies — necessary for the website to function, including maintaining your shopping cart;
  • Analytics Cookies — help us understand how visitors interact with our website;
  • Marketing Cookies — used to deliver relevant advertisements;
  • Preference Cookies — remember your settings and preferences.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Data Security

We implement appropriate technical and organisational security measures including SSL/TLS encryption, secure server infrastructure, access controls, and regular security reviews. No method of transmission over the internet is 100% secure. In the event of a data breach, we will notify you as required by applicable law.

10. Third-Party Websites

Our website may contain links to third-party websites. This Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us at consumer@boxkart.shop.

12. International Data Transfers

Your personal data is primarily stored and processed in India. If any data is transferred outside India, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Last updated” date. Your continued use of our website following any changes constitutes acceptance of the updated Policy.

14. Grievance Officer

Name: Boxkart Customer Support Team
Email: consumer@boxkart.shop
Response Time: Within 30 days of receipt of grievance

15. Contact Us

Email: consumer@boxkart.shop
Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST